Why shoppers struggle to find products, and how multimodal search fixes it

Why is multimodal search becoming essential in ecommerce?

A shopper sees a stunning armchair in a friend’s home.
They love it. They want it.

So they open your ecommerce site and type… what exactly?

“Mid-century modern chair with curved arms and mustard yellow fabric?”
“Retro lounge chair vintage style?”
“Round armchair yellow?”

None of these searches surface the right product, even if you sell it.

This isn’t a shopper problem. It’s a discovery problem. And it quietly costs retailers sales every single day.

Increasingly, the answer isn’t better keywords or more filters.

It’s multimodal search, search that understands images and language together.

Instead of forcing shoppers to choose between describing what they want or showing what they want, multimodal search allows them to do both. An image anchors visual intent. Text refines it.

That combination matters more than most retailers realize.

Why shoppers struggle to describe what they want

The gap between visual memory and verbal description is wider than it appears.

When people see a product they like, their brain doesn’t store it as keywords. They remember shape, color, texture, proportions, and overall feel. They remember aesthetics, not attributes.

Traditional ecommerce search forces shoppers to translate that visual memory into precise terminology. That translation often breaks down.

Is the style “bohemian” or “eclectic”?
Is the pattern “geometric” or “abstract”?
Is the look “minimalist” or “Scandinavian”?

Your catalog might use one term. The shopper guesses another. The search fails.

This problem compounds in visually driven categories like fashion, furniture, jewelry, and home décor, where discovery matters most and language is least precise.

Why does keyword search fail even when intent is high?

Even highly motivated shoppers can’t overcome imperfect product data.

Most ecommerce catalogs contain:

• Missing or shallow style attributes
• Inconsistent color naming like “burgundy” vs “wine” vs “deep red”
• Generic descriptions that ignore visual nuance
• Supplier-provided tags that were never normalized

A shopper searching for a “floral midi dress” may miss the perfect product simply because it’s tagged as “garden print mid-length dress” or lacks style metadata altogether.

Keyword search can only match what’s explicitly written. If visual meaning isn’t encoded in text, the search engine stays blind to it.

Visual search helps, but it’s only part of the answer

Visual search emerged to address this gap. Instead of asking shoppers to describe what they want, it lets them show it.

Uploading an image allows systems to identify similarities in:

• Shape and silhouette
• Color and pattern
• Overall aesthetic

For inspiration-led shopping, this is a meaningful improvement over text-only search.

But visual search alone has limits.

Image-only systems are very good at answering:

“What looks like this?”

They struggle to answer:

“What looks like this, but matches what I actually want?”

That difference is where discovery often breaks down.

How shoppers actually search today

Mobile cameras have fundamentally changed search behavior.

Shoppers increasingly expect to:

• Screenshot inspiration from Instagram, Pinterest, or blogs
• Snap photos of products they see in stores or real-world settings
• Upload images directly instead of typing long descriptions

This behavior is already mainstream.

Yet many ecommerce experiences still treat search as a binary choice: text or image. That’s not how people think.

Real shopping intent is rarely visual-only or text-only. It’s a combination.

Where visual search alone breaks down

Pure visual similarity struggles when shoppers need control or refinement.

Common scenarios include:

• “I like this, but it’s too expensive”
• “Same design, different material”
• “This vibe, but more colorful”
• “Something like this, but suitable for work”

An image can anchor style, but it can’t express constraints like price, material, occasion, or preference shifts on its own.

This is where multimodal search becomes essential.

What multimodal search means at Netcore Unbxd

Multimodal search at Netcore Unbxd allows shoppers to combine images and text in a single search experience, instead of forcing a choice between them.

The system understands:

• Visual signals from images, including style, silhouette, pattern, and design language
• Textual intent from queries like color preference, price sensitivity, material, or occasion

Both inputs are interpreted together to form a unified understanding of shopper intent.

For example, when a shopper uploads an image of a dress and adds “but in blue,” Netcore Unbxd’s multimodal search:

• Understands the visual style and cut from the image
• Interprets the color requirement from text
• Surfaces products that preserve the aesthetic while meeting the constraint

Search moves from similarity matching to intent fulfillment.

How multimodal search mirrors real shopper thinking

Multimodal queries reflect how people naturally refine decisions.

Examples include:

“Show me products like this, but cheaper”
The image anchors style. Text introduces price sensitivity.

“Similar design, different material”
Visual similarity drives discovery. Language defines the variation.

“Same vibe, more colorful”
The aesthetic comes from the image. Words shape the outcome.

Visual search answers what looks similar.
Multimodal search answers what looks right.

That distinction determines whether discovery ends in browsing or buying.

What problems Netcore Unbxd’s multimodal search solves

By combining visual understanding with language-based refinement, Netcore Unbxd addresses challenges that traditional search struggles with:

• Vocabulary gaps, when shoppers don’t know technical terms
• Inspiration-led journeys, where shoppers want an aesthetic, not an exact SKU
• Incomplete metadata, by relying on visual intelligence when tags fall short
• Vague or ambiguous queries, where text alone provides too little signal

The result is a more resilient discovery, even when shopper input is imperfect.

Why retailers are adopting multimodal search now

Three forces are converging:

Mobile-first behavior
Cameras are faster than typing, especially on small screens.

Visual competition
In saturated categories, products win on aesthetics, not specifications.

Rising AI expectations
Shoppers expect systems to understand intent without perfect input.

Search experiences that demand precise keywords increasingly feel outdated.

How multimodal search impacts business outcomes

The value of multimodal search extends beyond novelty.

Retailers typically see:

• Higher engagement on search results pages
• Better performance on inspiration-led journeys
• Improved handling of long-tail and poorly phrased queries
• Stronger differentiation in visually competitive categories

The gains are most pronounced where traditional keyword search underperforms most.

What to consider before implementing multimodal search?

Multimodal search works best when:

• Product imagery is high quality and consistent
• Visual differentiation influences purchase decisions
• There is a genuine discovery problem to solve
• The experience supports refinement, not just image upload

It isn’t a replacement for good data or UX, but a powerful layer on top of both.

Visual search helps shoppers find things that look similar.
Multimodal search helps them find what they actually want.

As ecommerce shifts from lookup to discovery, the ability to understand both what shoppers see and what they mean becomes the difference between search that works and search that converts.

Learn more about Netcore Unbxd Multimodal search.

FAQs

1. What is multimodal search in ecommerce?

Multimodal search is a search experience that combines image input and text input in a single query. Instead of choosing between uploading a photo or typing a description, shoppers can do both. The image anchors visual intent, while text refines it with constraints like color, price, material, or occasion.

2. How is multimodal search different from visual search?

Visual search answers the question, “What looks like this?” by identifying visually similar products.

Multimodal search answers, “What looks like this, but fits my specific needs?” It interprets visual similarity and textual refinement together, allowing shoppers to modify style, budget, color, or use case in the same search.

3. Why does traditional keyword search fail in visually driven categories?

Keyword search depends entirely on product metadata. If style attributes are missing, inconsistent, or poorly tagged, relevant products may never appear.

In categories like fashion, furniture, jewelry, and home décor, shoppers often think in terms of aesthetics rather than technical attributes. That gap between visual memory and catalog terminology leads to missed matches.

4. When should a retailer consider implementing multimodal search?

Multimodal search is most effective when:

• Visual differentiation influences buying decisions
• Shoppers frequently browse for inspiration
• Product imagery is high quality and consistent
• Discovery challenges impact conversions

If shoppers struggle to find products even when inventory exists, multimodal search can significantly improve discovery.

5. How does multimodal search impact business metrics?

Retailers adopting multimodal search often see:

• Increased engagement on search results pages
• Higher conversion rates on inspiration-led journeys
• Improved performance on long-tail or ambiguous queries
• Better handling of imperfect or incomplete shopper input